Professional SPGPrints Service
As the official representative of SPGPrints, Snimpol provides comprehensive service for rotary screens, screen stations, and printing systems. Our team of experts ensures smooth and uninterrupted production by offering fast technical support and full maintenance. Maximum efficiency, minimal downtime – we are here to support you!
About Us – Snimpol & SPGPrints
Our mission is to support the printing industry by ensuring operational continuity and optimizing production processes. As an official representative of SPGPrints, we provide comprehensive service for rotary screens, screen stations, and printing systems, offering fast maintenance, regeneration, and technical support. For over 20 years, we have built a strong market position, earning the trust of clients in the pharmaceutical, food, and chemical industries. We understand the importance of reliability and quick service execution, which is why we offer flexible and efficient solutions tailored to production schedules. Our vision is to implement innovative technologies and develop partnership-based relationships that help our clients optimize production processes and increase efficiency. With modern technical facilities, we complete projects in the shortest possible time, minimizing reliance on external suppliers. We invite you to collaborate with us – we take the time to understand our clients’ needs to provide the best service and technological solutions within SPGPrints RSI® and RotaMesh®.
- Global expertise delivered at your doorstep – With decades of experience since we invented rotary screen printing, we have gathered unique expertise in production environments around the world.
- Support across the full lifespan – We remain at the side of our customers long after the purchase and installation. With services that fit the needs at any stage during the service life of your production unit, we aim to be a trusted and adaptive partner.
- Unique Application Support – Our Application Support Engineers will help to maximize the possibilities of machines, consumables and finishing.
Our complete Service Level Agreement offering
Of course, every production environment and customer requirement is different. As a long term partner for producers in all parts of the world we know this from experience. Based on information and insights we can advise the most suitable level of support. Our aim is to align with your needs and in-house technical competence. That’s how we stick to our mission to contribute to the success of our customers.
- REMOTE SUPPORT – Remote Support includes remote monitoring of your systems for swift analyses and direct access to a centralized back office with skilled service specialists. Regardless where you are located, the first line service organisation in your region can immediately escalate to a second line in case more expertise is required. With remote service we aim to solve your issue remotely, once possible. This is the fastest way to solve problems that don’t require onsite visits.
- MAINTENANCE SUPPORT – Maintenance Support includes remote support and covers Field Service Engineer (FSE) visits for planned preventative maintenance. It also covers the parts and consumables that are necessary for periodic maintenance. Based on operating data, we can ensure the right tooling and parts to come with the engineer at your location.
- FULL SERVICE SUPPORT – In addition to the standard Maintenance Support agreement, the Full Service Support option
also covers the costs of repairs. That is including labour costs of the Field Service Engineer and any replacement parts that are required to resolve the problem. Most importantly, the Full Service Support agreement offers a guaranteed response time. We know if your production is stalled, you’re in need for fast and accurate service. - CUSTOMISED SUPPORT – For a growing number of customers we provide Customised Service Support agreements that include tailor made service level agreements. This is usually required for production sites with multiple installations, more complex independencies and 24/7 operation that does not allow for any interruption. Based on assessment we can design and implement an optimal service package.
More than just maintenance
Our service levels at a glance
- Remote support
- Maintenance support
- Full service support
- Customised support
- Break-fix service
